Returns & Exchanges

At Innovist, we stand by the efficacy of our science-backed formulations and want you to be completely satisfied with your purchase. If your product arrives damaged or is incorrect, our hassle-free return policy ensures a quick resolution within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Log into your Innovist account and navigate to the 'My Orders' section to select the items you wish to return or exchange.

• 2.
  Quality Verification

  Upload clear images of the product, including the batch number and any visible defects, to help our team validate your request.

• 3.
  Package Pickup

  Once approved, keep the product in its original packaging and outer box; our courier partner will arrive within 48-72 hours for the collection.

• 4.
  Refund Processing

  After the item reaches our warehouse and passes a final inspection, your refund will be credited to your original payment method within 5-7 business days.