Frequently Asked Questions

Everything you need to know about your beauty journey with Innovist.

Are Innovist products suitable for sensitive skin?

Yes, our products are formulated with clean, clinically-proven ingredients and undergo rigorous dermatological testing to ensure they are safe for all skin types, including sensitive skin.

How can I track my order?

Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.

What is your return and refund policy?

We offer a 7-day return policy for products that are damaged or incorrect upon arrival. Please ensure the items are unused and in their original packaging to qualify for a full refund.

Does Innovist test on animals?

Absolutely not. Innovist is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals at any stage of the production process.

What payment methods do you accept?

We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes.

How long does shipping usually take?

Standard shipping typically takes 3-5 business days depending on your location. Express shipping options are available at checkout for faster delivery.